IT Maintenance, Service Levels Agreement(SLA)

300 kr

900 kr exkl. moms för icke-medlemmar

The Appendix may be used when the supplier has undertaken certain service levels for maintenance services, as reaction time and helpdesk. It is intended to be used with IT Maintenance. – Note this is a translation directly from the Swedish version, which is made for the Swedish market.

The standard agreements are purchased in bundles of 10 copies.

Printed standard agreements are purchased via print on demand: All our standard agreements are printed when the customer makes a purchase of printed standard agreements, so-called print on demand. When buying print on demand products, the right of withdrawal ends when the production of the product has started, this means that the purchase of printed standard agreements is binding.

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Agreed Response time
Agreed level of service for Helpdesk
Reporting of faults
Classification of faults
Price reductions in event of failure to reach agreed level of service